Trust and safety
Safe for the person who pays, and the person who works.
Jirani is built so that strangers nearby can trust each other: the money is protected, people are checked, and private details stay private.
Escrow on every booking
Clients pay Jirani, not the provider. The money is released only when the client approves the work, or by Jirani after a dispute.
Confirmed phone numbers
Phone numbers are confirmed with a code, and withdrawals only ever go to the member's own confirmed M-Pesa number.
The Verified badge
Shown when Jirani has checked who the member is. Admins can remove it, and suspend accounts that break the rules.
Skill verification
For plumbing, electrical work, cooking and childcare, listings say whether Jirani has checked a certificate, licence or past work. It lasts a year.
Private details
Members see "Wanjiku K.", never a phone number or email. A client's exact address is shared only with the provider they booked, once they accept.
Safe chat
Phone numbers, emails, links and payment details are hidden in chat and refused in listings, so every payment stays protected by escrow.
Honest reviews
Only the client of a finished, paid job can review it, once. Nobody can buy or swap reviews.
Fair disputes
If something goes wrong, either side can report a problem. The payment is frozen and a Jirani admin decides: pay the provider, or refund the client.
People, not bots
Our team reviews reports, removes listings that break the rules and suspends accounts that put others at risk.
Stay safe
A few good habits.
- Keep payments in the appPaying outside Jirani means losing escrow: nobody can get your money back.
- Agree on details in chatThe chat is your record if anything goes wrong.
- Check profilesLook at ratings, reviews, the Verified badge and skill verification before you hire.
- Approve only when it's doneOnce you approve, the provider is paid. If something is wrong, report a problem instead.
- Trust your instinctsIf something feels wrong, cancel and tell us. In an emergency, call 999 or 112.
Report a problem
On an order: open it and tap "Report a problem". About a member, a listing or anything else: contact us or email support@lmn.co.ke. Concerns about the safety of a child: see our child safety standards.
Get the app
Help is right next door.
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