Help centre
How can we help?
Quick answers below. Still stuck? Contact us or email support@lmn.co.ke; we reply within one working day.
Your account
How do I sign up?
Download the app and tap Create an account. You need your name, your phone number and a password, or use Continue with Google. A few short questions then set up your profile, and we confirm your phone with a code sent by SMS.
I forgot my password.
On the sign-in screen, tap Forgot your password? We send a code to your phone (or email, if you have no phone on your account). Enter it and choose a new password.
How do I change my phone number?
Open Me, then Edit profile and photo. Change the number and confirm the new one with the code we send.
How do I delete my account?
Open Me and tap Delete my account. Finish or cancel active orders and withdraw your balance first. You can also ask us to delete it from the website (Delete your account, at the bottom of every page).
Booking and payments
How do I book a service?
Open a service, tap Book, choose the day and time, add your address and pay. The provider gets the request and accepts or declines it.
How do I pay with M-Pesa?
At checkout choose M-Pesa and confirm your number. You get the usual prompt on your phone; enter your M-Pesa PIN. The app updates as soon as Safaricom confirms.
When is the provider paid?
When you approve the job in the app. Until then, Jirani holds the money in escrow.
The provider declined or cancelled. Where is my money?
Back in your Jirani balance straight away, fees included. Use it for your next booking, or withdraw it to M-Pesa from the Wallet.
I paid but nothing happened.
If M-Pesa took the money but the order could not be made (for example, the offer was taken a moment before), the money is kept as your Jirani balance. Check Wallet → Transactions. If it is not there after a few minutes, contact us with the M-Pesa receipt.
What are the fees?
Clients pay a 5% service fee at checkout. The app always shows the full amount before you pay.
For providers
How do I offer a service?
Tap the + button, then Offer a service. Add a title, description, photos, price and area, then publish (KSh 100).
How do I withdraw my earnings?
Open Wallet and tap Withdraw to M-Pesa. Money only goes to your own confirmed phone number.
What does Jirani charge me?
A 10% commission on what you are paid for each job, KSh 100 to publish a service, and KSh 500 for an optional skill verification.
How do I get verified?
Open Me, then Skill verification. Send a photo of your ID and proof of your skill (a certificate, licence or photos of past work). Jirani reviews it and you get the badge for a year.
Safety and problems
The job was not done well.
Do not approve it. Open the order and tap Report a problem. The payment stays frozen while Jirani reviews what happened with both sides.
Someone asked me to pay outside the app.
Please don't, and tell us. Payments outside Jirani are not protected by escrow, and asking for them breaks our rules.
How do I report a member or a listing?
Contact us with their name and what happened. We review every report.
Email support@lmn.co.ke or use the contact form. Include the phone number on your account and, for payments, the M-Pesa receipt number.